FAQ

What is your returns policy?

For all US online orders, full price items may be returned or exchanged within 14 days of placing your order. Items must be returned unworn, unwashed and unaltered with all original tags and packaging.Enter the email used for your order and follow the instructions on the Returns Center page to receive your shipping label and tracking number. Once you have received your shipping label, you have 7 days to ship your merchandise in order to be eligible for a return or exchange For all US online refunds, we deduct $10 to cover return shipping and restocking (original shipping costs are not eligible for refund). Returns for all US online exchanges and store credit are free. Online store credit cannot be used for in-store purchases or phone orders. For Canadian online orders, the customer is responsible for all shipping costs associated with the return. Customs/duties paid upfront at checkout are considered non-refundable. You will need to reach out to your local customs agency to further process a customs/duties refund. Please feel free to contact our support team with any questions or concerns on this process. No returns or exchanges on all sale merchandise. In-store purchases or phone orders can be returned or exchanged according to the refund policy of that location only. All underwear, bathing suits, hosiery and jewelry are final sale. If you would like to start a return, please visit returns-us.maisonkitsune.com. For Canadian orders, please e-mail us at [email protected] to request a return. For more information please visit our Shipping & Returns page.